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Request Form
Contact & Support
We provide customer support via email and LINE chat only. Please note that phone support is not available.
✅ Depending on the details of your request and current availability, it may take some time for us to respond.
✅ Same-day or last-minute requests, such as “today” or “tomorrow,” cannot generally be accepted.
However, we may be able to assist depending on availability. If your request is urgent, please feel free to contact us first.
Regular Closing Days: None
Any temporary closures will be announced on our News page.
Inquiry Hours: 10:00 a.m.–8:00 p.m. (Japan Standard Time)
Messages received after 8:00 p.m. will be answered sequentially from the next business day.
⚠️ Please Check Before Submitting Your Request
Please make sure you can receive emails from contact@candybox-tokyo.com. Depending on your email settings, our messages may be automatically sent to your spam or junk folder.
If you have not received a response from CANDY BOX within a few days after submitting the form, please check your spam or junk folder. If you still cannot find our message, please contact us directly at the email address above.