✅ All listed service fees include Japanese consumption tax.

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✅ Listed service fees are based on services provided by one staff member. If two or more staff members are required, we will provide a separate quotation.

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✅ For requests involving extended waiting or queuing, two or more staff members may be assigned for safety and operational reasons.

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✅ Product costs, venue admission fees, tickets, and other actual expenses related to your request will be charged separately.

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✅ Product costs are generally paid after the service has been completed. However, advance payment of the service fee plus an estimated product cost may be required for high-value items, items that have already been reserved or secured, or items whose final price has not yet been confirmed. Any difference will be refunded or charged at the time of final payment.

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✅ Depending on the quantity or size of the items purchased, additional shopping bags may be required and charged separately.

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✅ CANDY BOX does not guarantee successful purchases or winning a lottery. Service fees are non-refundable if an item is sold out or a lottery application is unsuccessful. If stock confirmation or reservation is available from the store, we recommend checking availability before submitting your request.

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✅ Some products may be restricted or prohibited from international shipping or import into your country or region. Please check the applicable import regulations in your country before submitting a request.

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✅ We may decline large-volume purchase requests intended for resale, depending on the nature of the request. If you are a business seeking purchasing assistance for inventory, resale, or ongoing B2B transactions, please contact us in advance.

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✅ Please review our Terms of Service for full details.